TERMS + CONDITIONS
This page contains the terms & conditions for shopping at HLC. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at HLC, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at HLC for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
By accepting these conditions, you agree to the above:
All personal information you provide us with or that we obtain will be handled by HLC as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to HLC and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request HLC to delete or correct the information held about you.
PRICING AND TITLE
We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to alter all product pricing without notice.
All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date if the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description - please note if you are buying something in pre-order. If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting firstname.lastname@example.org
Once your order has been processed you will receive an email confirmation. If you do not receive please contact us by email email@example.com. The average transit times are as follows (please consider that if you choose an article in pre-order, this time is only after shipment):
- Portugal: 2-3 working days
- Europe: 2-15 working days
- Worldwide: 10-25 working days
We are based in Portugal (Europe) , so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery.No charges or customs will be applied to orders delivered to countries within the European Union.
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our portuguese address. This amount will be deducted from your merchandise refund.
We endeavour to respond to all customer complaints or queries within 5 working days.
Events outside HLC's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that HLC is released from HLC's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
All products remain HLC's property until fully payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from HLC. All transfers conducted through HLC are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use HLC without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On HLC we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
HLC reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, HLC has the right to cancel the order and refund any amount paid in the best way. HLC shall also notify the customer of equivalent replacement products if available. Please note that your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
All exchanges must be made no later than 15 days after your delivery date.